Healthcare

Your Physio Clinic Deserves a Receptionist That Never Misses a Call

Linea handles patient scheduling across multiple physiotherapists, manages your waitlist in real time, and follows up on treatment plans -- so your front desk can focus on the patients already in your clinic.

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Why Physiotherapy Clinics Struggle With Phone Management

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Missed Calls During Treatment Sessions

Your therapists are hands-on with patients for 30-60 minute blocks. When the phone rings and your receptionist is checking someone in, new patients go straight to voicemail -- and most never call back.

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Complex Multi-Practitioner Scheduling

Coordinating availability across multiple physiotherapists, each with different specialties, hours, and treatment room assignments, turns simple booking requests into a scheduling puzzle your front desk dreads.

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Cancellation Gaps That Kill Revenue

Late cancellations and no-shows leave expensive treatment slots empty. By the time your staff notices and starts calling the waitlist, the slot has already passed and the revenue is gone.

How Linea Helps Physiotherapy Clinics Thrive

Multi-Practitioner Booking

Linea knows each therapist's schedule, specialties, and availability. It matches patients to the right physiotherapist and books directly into your calendar -- no back-and-forth required.

Automated Waitlist Filling

When a patient cancels, Linea instantly contacts the next person on your waitlist to fill the open slot. Your utilization stays high and you stop losing revenue to last-minute gaps.

Insurance and WSIB Intake

Linea collects claim numbers, referral details, and insurance information during the initial call so patients arrive with paperwork already started, cutting check-in time in half.

Treatment Follow-Up Calls

Linea reaches out to patients between sessions to remind them about upcoming appointments and prompt rebooking when their treatment plan calls for the next visit.

Frequently Asked Questions

Can Linea book appointments with specific physiotherapists?

Yes. Linea maintains each physiotherapist's individual schedule, specialties, and availability. Patients can request a specific therapist by name, or Linea can match them based on their condition, preferred time slot, and treatment history.

Does Linea integrate with JaneApp and other physio practice management systems?

Linea integrates with popular physiotherapy practice management platforms including JaneApp, Cliniko, and PhysiTrack. Appointments booked by Linea sync directly into your existing calendar so your team never has to double-enter data.

Can Linea handle WSIB or insurance intake questions?

Linea can collect WSIB claim numbers, motor vehicle accident details, and extended health insurance information during intake calls. It guides patients through the information your clinic needs before their first visit, reducing front-desk paperwork on arrival.

How does Linea handle cancellations and rebooking?

When a patient cancels, Linea immediately opens the slot and can notify the next person on your waitlist. It also offers the cancelling patient alternative times to rebook, helping you maintain high utilization rates and reduce revenue loss from no-shows.

Can Linea send treatment follow-up reminders between sessions?

Absolutely. Linea can place follow-up calls or send reminders to patients about upcoming appointments, home exercise compliance, and when it's time to book their next session based on their prescribed treatment frequency.