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Handle Every Orthodontic Call From Consultations to Emergencies

Linea books new patient consultations, schedules adjustment visits, triages broken bracket emergencies, and fields parent questions -- keeping your orthodontic practice running smoothly around the clock.

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The Phone Challenges Orthodontic Practices Deal With Daily

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After-Hours Bracket and Wire Emergencies

Broken brackets, poking wires, and lost retainers don't wait for business hours. Panicked patients (or their parents) call evenings and weekends, and without someone to triage, they either suffer until Monday or head to the ER unnecessarily.

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Parent Questions Consume Staff Time

Parents call frequently to ask about treatment timelines, what their child can eat, when braces come off, and payment plan balances. These repetitive questions stack up quickly and pull your treatment coordinators away from in-office patients.

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High-Volume Adjustment Scheduling

With hundreds of active braces patients each needing visits every 4-8 weeks, adjustment scheduling alone generates an enormous volume of calls. Missing or double-booking even a few creates cascading delays throughout the day.

How Linea Keeps Orthodontic Practices Smiling

Emergency Call Triage

Linea identifies the type of orthodontic emergency, provides immediate at-home care instructions for non-urgent issues, and escalates true emergencies to the on-call orthodontist -- available 24/7, including weekends and holidays.

Consultation Booking for New Patients

Linea walks prospective patients through what to expect at their first visit, collects referral and insurance details, and books the consultation. Parents hang up feeling informed and confident about choosing your practice.

Recurring Adjustment Scheduling

Linea books the next adjustment visit based on your prescribed interval, handling the high volume of recurring appointments that orthodontic practices generate without overwhelming your front desk.

Parent Communication Hub

Linea answers common parent questions about dietary restrictions, treatment timelines, and appointment logistics. Clinical questions are documented and routed to the orthodontist for an informed callback.

Frequently Asked Questions

Linea triages emergency orthodontic calls by asking about the specific issue -- broken bracket, poking wire, lost retainer, or pain. For non-urgent issues, it provides immediate at-home care instructions (like using orthodontic wax) and schedules a repair visit. For urgent situations, it escalates directly to the on-call orthodontist.

Yes. Linea walks prospective patients (or their parents) through what a consultation visit involves, including X-rays, photos, and treatment planning. It collects relevant information like the referring dentist, age of the patient, and primary concerns, then books the consultation at a convenient time.

Linea integrates with leading orthodontic platforms including Dolphin Management, OrthoTrac, Cloud 9, and Greyfinch. Appointments sync directly into your system, and patient information collected during calls is automatically attached to their record.

Absolutely. Linea can book the next adjustment visit at the end of each appointment cycle, typically every 4-8 weeks. It respects your practice's preferred scheduling intervals and can batch-book multiple upcoming visits if the patient prefers to plan ahead.

Linea can provide general information about the patient's treatment stage and next scheduled visit. For detailed clinical questions about progress or treatment plan changes, it takes a message with the specific question and routes it to the orthodontist for a callback, ensuring parents get accurate clinical answers.

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We can have your custom AI agent answering calls and booking patients within 24 hours.

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