Healthcare

An AI Receptionist Built for the Unique Needs of Optometry

Linea schedules eye exams by type, handles contact lens reorder calls, checks insurance eligibility, and runs annual recall campaigns -- keeping your chairs full without adding front desk staff.

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The Phone Problems Optometry Clinics Know Too Well

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Contact Lens Calls Flood Your Lines

Reorder calls, prescription questions, and lens availability checks consume a disproportionate amount of your receptionist's time. These routine calls pile up and delay scheduling for patients who need actual exams.

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Recall Patients Slip Through the Cracks

Patients due for annual exams are your most reliable revenue source, but postcards and emails have low response rates. Your staff rarely has time to make proactive recall calls, leaving thousands in unrealized revenue on the table each year.

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Insurance Questions Eat Up Staff Time

Vision insurance plans are complex. Patients call asking if their plan is accepted, what their co-pay is, and whether frames are covered. Each call takes several minutes of back-and-forth that pulls staff from other work.

How Linea Helps Optometry Practices See More Patients

Contact Lens Reorder Handling

Linea processes routine reorder calls by confirming prescriptions, checking expiration dates, and initiating orders. Expired prescriptions are automatically routed to schedule a contact lens exam first.

Exam Type Scheduling

Linea asks the right questions to determine whether a patient needs a comprehensive exam, contact lens fitting, medical visit, or pediatric appointment -- then books the correct slot duration automatically.

Automated Recall Campaigns

Linea places outbound calls to patients due for annual exams and books them on the spot. Your recall rate improves dramatically compared to passive reminders, driving consistent year-over-year revenue.

Insurance Pre-Screening

Linea checks callers against your accepted vision plans list and collects insurance details upfront. Patients arrive with their information already on file, and your staff spends less time on plan verification calls.

Frequently Asked Questions

Can Linea handle contact lens reorder calls?

Yes. Linea can look up a patient's current contact lens prescription, confirm the brand and parameters, and initiate a reorder. For expired prescriptions, it schedules the patient for a contact lens exam before reordering.

Does Linea check vision insurance eligibility for patients?

Linea collects the patient's insurance details and can cross-reference your accepted vision plans (VSP, EyeMed, Davis Vision, etc.) to let callers know if their plan is accepted. For detailed benefit breakdowns, it routes the call to your billing staff with all information pre-collected.

Can Linea send annual eye exam recall reminders?

Absolutely. Linea can place outbound reminder calls to patients who are due for their annual comprehensive eye exam. When patients answer, it books the appointment right on the call, dramatically improving your recall rate compared to postcards or emails alone.

Does Linea integrate with optometry EHR systems like Crystal PM or RevolutionEHR?

Linea integrates with leading optometry practice management and EHR systems including Crystal PM, RevolutionEHR, and Eyefinity. Appointment data syncs automatically, keeping your schedule and patient records up to date.

Can Linea differentiate between exam types when scheduling?

Yes. Linea distinguishes between comprehensive eye exams, contact lens fittings, medical eye exams, pediatric exams, and follow-up visits. It asks the right questions to determine the correct appointment type and duration, ensuring your schedule blocks are allocated properly.