How does an AI receptionist handle a multi-location audiology practice?

Each location gets its own configured AI agent, tailored to that site's providers, services, hours, and appointment types. When a patient calls, Linea identifies the right location and books into that specific site's schedule -- whether locations share one phone number or each has its own.

Does pricing change for multiple locations?

Yes, it gets cheaper per location. Linea's audiology pricing starts at $600 USD per location per month, with a 10% discount at two to four locations and 20% off at five or more.

Can a patient be routed to the correct location if they call the wrong number or aren't sure which clinic they need?

Yes. Linea can ask clarifying questions to determine which location the caller needs -- by provider, by address, or by which clinic they're already a patient at -- and route or book accordingly.

How an AI Receptionist Works for Multi-Location Audiology Practices

Short answer

Linea configures a dedicated AI agent for each of your locations -- with that site's own providers, services, hours, and appointment rules -- and routes or books calls to the correct location automatically. Pricing starts at $600/month per location and gets cheaper as you add sites: 10% off at two to four locations, 20% off at five or more. It's typically the single biggest source of missed-call losses for multi-clinic groups, and the easiest one to fix.

Single-location clinics have one obvious problem: calls go unanswered when the front desk is busy or closed. Multi-location practices have that same problem, multiplied by every site -- plus a second layer of complexity: coordinating coverage, staffing, and consistency across locations that don't operate identically.

If you run more than one audiology clinic, here's exactly how Linea is built to handle that.

Each Location Gets Its Own Configured Agent

This is the part that trips up a lot of "multi-location" software: treating every site as an identical copy of the first one. Linea doesn't do that. Each location is configured individually -- its own providers, its own appointment types and durations, its own hours, and its own scheduling rules. A patient calling your downtown location and a patient calling your suburban location each get an experience that's accurate to that specific site, not a generic average of all of them.

Correct Call Routing, However Your Phone Setup Works

Multi-location practices handle phone lines differently -- some have a separate number per site, others run a single central number with location-based routing. Linea works with either setup:

Separate numbers per location: Each number connects to that location's dedicated agent, so there's no ambiguity about which clinic the caller needs.
Shared central number: Linea asks a quick clarifying question -- which clinic they usually visit, or which is most convenient -- and routes the booking to the correct site's schedule.

Either way, patients end up booked at the right location, with the right provider, without your staff having to sort out a routing mistake after the fact.

Consistent Experience Across Every Site

One of the underrated problems with growing a multi-location practice is that call quality tends to vary by site -- one location has a sharp, experienced front desk, another has a newer hire still learning the ropes, and callers notice the difference. With Linea, every location delivers the same quality of call handling, because it isn't dependent on which individual happens to answer that day.

"We were spending over $2,400 a month on overseas call centre agents to cover after-hours and overflow calls across two locations. The quality was a constant problem. Since switching to Linea, that cost is gone. Every inbound call gets answered and booked directly into CounselEar around the clock." — Owner, 2-Location Audiology Clinic

Practice Management Integration, Per Location

Linea's live integrations with CounselEar and Blueprint OMS (Sycle is also supported) work per location, so appointments book directly into the correct site's schedule in real time -- no manual sorting of which booking belongs to which clinic.

Pricing Improves as You Scale

Multi-location pricing starts at $600 USD per location per month. Groups with two to four locations get 10% off; five or more locations get 20% off. The economics get better precisely as the coordination challenge would otherwise get harder.

Escalation Rules Can Differ by Site Too

If different locations have different providers or different policies on when a call should be transferred versus logged for callback, those escalation rules can be set individually per location -- so a request that gets a live transfer at one site follows the same logic your team actually wants, wherever the call comes in.

See How Linea Would Cover Your Locations

Book a 30-minute demo and we'll walk through exactly how multi-location routing, pricing, and setup would work for your practice.

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