CounselEar Integration

The Only AI Receptionist Built for CounselEar Clinics

Linea answers calls 24/7 and books new patient appointments directly into CounselEar — no manual entry, no missed leads, no overseas agents.

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Live CounselEar Integration · 24/7 Inbound Coverage · Setup in 24 Hours

What Happens When Your Phone Goes Unanswered

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After-Hours Calls Go to Voicemail

New patients don't leave voicemails. If a call isn't answered, that lead is gone — even if you paid to generate it through marketing.

🌐

Overseas Agents Misrepresent Your Practice

Call centre reps field calls they aren't trained for, frustrate patients with hearing loss, and leave clinic owners with no visibility into what was said on their behalf.

📝

Bookings Require Manual Entry

Even when calls are handled, someone still has to log the appointment into CounselEar. That's a step that gets missed, delayed, or entered incorrectly.

How Linea Works With CounselEar

Patient calls your clinic

Any time, any day — calls are answered immediately, including evenings, weekends, and holidays.

Linea answers instantly

Greets them as your practice, collects their details, and identifies what kind of appointment they need.

Appointment booked live

Directly into your CounselEar schedule in real time during the call — confirmed before the call ends.

Your team sees it instantly

No follow-up needed, no data re-entry, no delay. The booking is already on the schedule when staff arrive.

Not Just Any AI — Built Specifically for Hearing Care

Male Voice by Default

Research shows patients with hearing loss tend to perform better on calls with a male voice. Linea defaults to a natural male voice and is fully customizable to match your clinic's preference.

Patient-Paced Conversations

Linea speaks clearly, repeats details patiently, and confirms every booking out loud — designed for elderly callers who need more time on the phone.

Appointment Type Routing

Linea identifies whether a caller needs a hearing evaluation, fitting, adjustment, or follow-up — and books the right slot with the right provider automatically.

Replacing a $2,400/Month Overseas Answering Service

"We were spending over $2,400 a month on overseas call centre agents to cover after-hours and overflow calls across two locations. The quality was a constant problem — agents misrepresenting themselves as hearing specialists, missing key patient details, and leaving my front desk to clean up the mess every morning.

Since switching to Linea, that cost is gone. Every inbound call gets answered and booked directly into CounselEar around the clock. My front desk team has their time back, and I’m not losing new patients to bad call handling anymore." — Owner, 2-Location Audiology Clinic

What You're Actually Paying For

Linea isn't just cheaper — it does more than either alternative.

	✦ Linea	Overseas Agents	Voicemail
Monthly Cost	$600 / location	$1,200–$2,400 / location	$0 (+ lost revenue)
Hours Covered	✓ 24/7/365	After-hours & overflow	24/7 — unanswered
New Patient Calls Answered	✓ Always answered	✓ Inconsistently	✗ Goes to voicemail
Appointment Booking	✓ Live into CounselEar	✗ Manual — staff enter later	✗ Patient must call back
CounselEar Integration	✓ Direct, real-time	✗ None	✗ None
Audiology-Trained	✓ Trained for hearing care	✗ General call centre agents	—
Call Consistency	✓ Same quality every call	✗ Varies by agent	—
Front Desk Cleanup	✗ None required	✓ Daily data entry	✓ Daily callbacks
Setup Time	24 hours	Weeks	Instant

Linea includes unlimited calls, unlimited minutes, and unlimited bookings. Multi-location discounts: 10% off at 2–4 locations, 20% off at 5+ locations.

Frequently Asked Questions

Is the CounselEar integration live or still in development?

It's live. New patient appointments book directly into CounselEar in real time during the call. No manual entry required on your end.

What happens if a patient calls about something other than booking — like a hearing aid issue?

Linea handles common hearing aid support questions including battery replacement, cleaning, and Bluetooth troubleshooting. If an in-office visit is needed, it books that appointment into CounselEar and notes the specific issue for your team.

Do you integrate with other audiology PMS platforms?

Yes — Linea also integrates with Sycle and Blueprint OMS. CounselEar is our deepest audiology-specific integration.

How long does setup take?

Most clinics are live within 24 hours of completing onboarding.

What if we have multiple locations?

Multi-location setups are fully supported. Each location gets its own agent configuration, and discounts apply automatically at 2+ locations.

Is there a contract?

A 1-year term is required to waive the setup fee. Month-to-month is available at $600/location plus the $1,500/location setup fee.

See Linea Working With CounselEar

Book a 20-minute demo and we'll show you exactly how it works with your clinic's setup.